Credits can be easily managed on a personal or practice level with the wallet feature, allowing credits to be applied to future orders or deposited directly into a bank account. Practice Admins can control whether providers can use or cash out revenue in Default Payout Settings.
Types of Transactions
Purchase: Credits applied to portal orders
Cash out: Credits transferred to a bank account
Credits
Refund and Reward credits are not available for cash out.
Revenue: Any payment collected from the patient on behalf of the provider that exceeds the wholesale testing price and any fees that apply. Revenue becomes credit when the lab receives the sample as long as there are no holds(such as Billing Issues, TNP, Missing DOB/Gender, etc).
Refund: Credit returned to the account for a canceled order.
Deposit: Credit manually added to the wallet
Reward: Coming soon
Credit Usage and Permission Settings
Settings & Preferences> Billing & Receipts> Default Payout Method
Practice Admins can choose whether providers have revenue usage permission. Providers will still be able to use their refunds, rewards, and deposits if they do not have permission to use revenue. When the Practice Admin chooses Do not allow usage of Revenue, providers cannot use revenue credits to order tests or cash out any credits.
Impact of Allowing/Disallowing Revenue Usage:
- Revenue Allocation: Determines whether revenue is directed to the provider's wallet account or the admin's wallet account.
- Bank Account Management: Affects whether the provider can add a payout bank account.
The default payout method can be set here. Revenue will automatically be deposited in the form of credit in the wallet unless the default payment method is changed to reflect a bank account.
Ordering Tests
Credits can be applied to orders by using the Order Test button in the wallet or from the order checkout page.
Cash-out
If the user has revenue usage permission, credits eligible for cash out can be deposited into a linked bank account. Please allow 2-7 days for the transfer of funds. For an admin account, the total cash-out is divided between the "Admin Account" and the "Provider Account."
Admin Account: A shared wallet account for the practice. If there are multiple admin login accounts, they all share the same Admin Wallet Balance.
Provider Account: Used when the practice admin or providers have personal provider credits. Each user can have a Provider Wallet.
