To ensure the safe and timely return of your sample, please follow these instructions carefully.
Special Instructions: Given the contents included in your kit, we kindly request that you reach out to Support to obtain a return label. Contact information below:
support@vibrant-wellness.com or 1-866-364-0963 (option 2)
Important Notice: Failure to adhere to these instructions may result in shipment delays and/or sample rejection.
Preparation of Shipment:
- Please finalize the collection of your sample within 24 hours of shipping the sample back to Vibrant, and drop-off at DHL, or a carrier pickup.
- Place the shipping label in the shipping pouch provided. Use the provided return envelope or cardboard shipping box specifically designed to safely transport your test samples.
- Affix the shipping pouch securely to the most visible side of the container. Ensure it is away from any folds or seams. The recipient’s full address should be clearly visible.
Shipping Options:
- Carrier Locations: Please go to this link for details on the nearest DHL drop-off location, or to arrange a pick-up. https://locator.dhl.com/
- To schedule a pick-up, reach out to us by emailing support@vibrant-wellness.com or calling 1-866-364-0963 option 2. Alternatively, you can use the “Schedule a pickup” link that is on the return label that was emailed to you.
For more assistance, please contact support through Live Chat or email support@vibrant-america.com.