Vibrant’s electronic invoicing process makes it easier to submit documentation for completed specimen collections and receive payment.

Once your payment account is connected, invoices can be submitted through either the desktop portal or the Phlebotomy mobile app. Payments are typically paid out within 48–72 hours after specimens are accessioned.

Set Up Your Payment Account

Before submitting your first electronic invoice, you’ll need to connect a payment account.

Log in to your account and navigate to the Account tab. Under the Payment section, choose your preferred payment method:

• Stripe
• PayPal

Follow the prompts to connect your account. While on the Account page, verify that your account information is accurate.

Fields marked with a red asterisk (*) are required and must be completed. If a field is grayed out, the information is tied to your contract and cannot be edited directly from your account. Contact the appropriate Vibrant team member if contractual information needs to be updated.

Set Up Phlebotomists for Mobile Submissions

If you or members of your team will submit invoices using the mobile app, first confirm that each person has access. If additional phlebotomists perform draws in the field, you can add them so they can submit specimen and tracking documentation themselves.

Learn more about adding phlebotomists

Submitting an Invoice

Electronic invoices can be submitted in two ways:

• Desktop: Submit through the Phlebotomist App within the portal.
• Mobile: Submit directly through the Phlebotomy mobile app.

Both methods require documentation of the collected specimens and shipment.

You will need:

• A photo showing the labeled specimens
• A photo showing the spun specimens, when applicable
• A photo of the shipping/tracking label
• The shipment tracking number

Submit an Invoice from the Desktop Portal

View this tutorial to learn how to submit an invoice on the Phlebotomy Portal.

Submit an Invoice from the Mobile App

View this tutorial to learn how to submit an invoice on the mobile app.

View Your Invoice Status

You can review submitted invoices and payment information from the Billing Summary section of your account.

Your Billing Summary displays information about your submitted non-concierge services, including:

• Billing month
• Total amount
• Payment amount
• Paid amount
• Unpaid amount
• Payment status, including initiated payments

Use this section to confirm that your completed specimen collections have been successfully invoiced and to monitor their payment status.

For more assistance, please contact support through Live Chat or email support@vibrant-wellness.com.