Providers can easily cancel an order from the Provider Portal. A $25 cancellation fee will be applied if the order has been paid and a kit has been shipped to the patient. The order cannot be cancelled once the sample has been received at the lab.
Canceling an Order
Log in to the Provider Portal and click on the Patient tab.
Search for the patient profile. On the right side, under Actions, click on the three dots, then select Cancel. Another screen will pop up that will summarize the cancellation, as there may be fees.
Note: A $25 cancellation fee will be applied if the order has been paid and a kit has been shipped to the patient. The order cannot be cancelled once the sample has been received at the lab.
For more assistance, please contact support through Live Chat or email support@vibrant-america.com.