Why am I not receiving results are ready email notifications?

Users are able to receive email notifications about a patient's test are ready to be reviewed.

1. Make sure the setting is ON

In the Settings page, under Notification Preferences > Notify Me When, make sure "Test results are ready" is ON.

 

2. Set a notification email

In the Settings page, under Practice Info > Contact Info, make sure that the field for "Notification Email" is correct.

 

If this setting is ON and you are still not receiving email notifications, please contact support through Live Chat or email support@vibrant-america.com.

Was this article helpful?
2 out of 14 found this helpful