If you’re seeing an error message while adding a new provider to your practice, it may be due to the system’s verification process for the Role and NPI (National Provider Identifier) entered. Here’s how to resolve the issue.
What’s Happening?
When inviting a new member and selecting the Provider role, the system requires an Individual NPI to be entered. If the entered NPI does not meet this requirement, error messages will appear to help you correct the issue.
Error Messages You Might See
1.Top-right corner of the screen:
"Error: NPI type does not meet requirements."
2.Below the NPI field:
"The selected role requires an Individual NPI. Please update your NPI to proceed."
How to Fix This
1.Check the Role:
•Verify that the role you selected is appropriate. If the role is “Provider,” the system will require an Individual NPI. Practice Admin roles without "Provider" permission can utilize an organizational NPI.
•For non-provider roles, ensure the NPI is the organizational NPI
2.Verify the NPI:
•Ensure the NPI you’ve entered for a "Provider" role is an Individual NPI, not an Organizational NPI.
•You can look up or confirm the NPI type on the NPI Registry.
3.Update the Information:
•If the NPI type is incorrect, update the field with the correct Individual NPI for the provider.
4.Save and Retry:
•After updating the NPI, save your changes and proceed with the invitation.
Learn More About Roles and Permissions
Why Is This Required?
The system ensures accurate role assignment by verifying that providers have an Individual NPI. This improves practice compliance and ensures the correct information is linked to each provider.
If you’ve checked all the above and still experience issues, please contact support for further assistance.
