A “Lab Issue” is a specific type of issue that indicates there is an error related to the information collected for a patient’s lab test. This error could involve details such as:
•Sex at birth
•Name
•Date of birth
•Client error
•Test order
•Information under review
When a “Lab Issue” is identified, it means there is a problem that requires action from the provider. These issues are different from “Missing Information” errors, which are typically resolved by patients providing additional details.
If a “Lab Issue” appears on a patient’s account, providers must contact support to address the error. The support team will help resolve the issue to ensure the lab test can be processed correctly.