A Lab Issue is a specific type of issue that indicates there is an error related to the information collected for a patient’s lab test. This error could involve details such as:
•Sex at birth
•Name
•Date of birth
•Client error
•Test order
•Information under review
If a Lab Issue appears on a patient’s account, providers must contact support to address the error. The support team will help resolve the issue to ensure the lab test can be processed correctly.
Note: Lab issues are different from “Missing Information” errors, which are typically resolved by patients providing additional details.
For more assistance, please contact support through Live Chat or email support@vibrant-america.com.