Import and export fees are charged when a ship-to-patient order is placed for a patient who lives outside of the United States. The import fee applies to receiving the kit, and the export fee applies to returning the kit. Actual fees charged vary based on location.
A Kit Fee is now automatically included on all lab receipts and is displayed immediately below the Lab Processing Fee. The Kit Fee is currently defaulted to $0.00, but will change based on geography or order type.
Providers can avoid import and export fees for their patients by ordering kits in bulk and selecting "Kit supplied by Office" as their delivery method. Return labels also need to be ordered in bulk.
For more assistance, please contact support through Live Chat or email support@vibrant-america.com.