Follow these steps to place a patient order, select testing options, and track the order through completion in the Vibrant Wellness Provider Portal.
Placing an Order
Go to portal.vibrant-wellness.com and sign in using the email address and password associated with your provider account.
If you have forgotten your password, select Forgot Password? from the login screen.
There are two ways to begin an order. One way is to go directly to the Order tab and select the patient you want to place the order for. You can also go to the Patients tab and select the patient you want to place the order for. If the patient is not already in your account, you’ll need to add them before placing the order. Select + Add New Patient and complete all required fields marked with an asterisk (*) before continuing.
From the Order page, browse the available test categories and select the tests you would like to order. If the patient will be completing testing at home, turn on the At-Home Test Menu option. This filters the test menu to display tests eligible for at-home collection.
Bundles and Shortcuts
Before checking out, review Vibrant Highlights for available testing bundles and special offers.
When you find an applicable bundle or offer, select Build Now, Order Now, or Add to Cart, depending on the option displayed.
Shortcut Bundles allow you to create custom groups of tests you frequently order.
When you select a Shortcut Bundle, the included tests are automatically added to the order. You can remove individual tests before checkout by unchecking them.
Learn more about Shortcut Bundles
Checkout
Review the patient’s order and estimated total before proceeding. During checkout, you’ll select the appropriate:
- Delivery Method
- Blood Kit option, when applicable
- Non-Blood Kit option, when applicable
- Payment Method
- Order Notification preferences
You may also be prompted to select additional options related to the order, such as Patient Pay Now or Patient Pay Later, adding a note for the patient, sending an email, or scheduling a future date.
Once everything is correct, select Checkout.
Learn more about payment options
After the order is completed, you’ll receive a confirmation page displaying information such as:
- Confirmation number
- Sample ID
- Accession ID
- Provider name
On the Checkout screen, you will be able to access all files related to your test order. You will also receive an automated confirmation email to both you and your patient about the order.
Tracking the Order
Return to the Patients tab to view new and existing patient orders. You can search for a patient by name and review their order details. The order information available here includes:
- Order Status — View and print the requisition form for the order.
- Kit Status — See whether a kit was supplied in the office or sent to the patient. If shipped, FedEx tracking information will be available.
- Sample Information — See whether samples have arrived and review the received date and collection time.
- Report Status — Track whether the report is ready.
- EDR (Estimated Day of Results) — An estimated date for when results are expected to be available.
Learn more about tracking orders
Requesting a Redraw for a TNP
A TNP (Test Not Performed) occurs when a sample cannot be processed or completed because of a collection, shipping, specimen quality, or other issue. When a TNP occurs, a redraw may be initiated either manually or automatically based on your settings and preferences.
Learn more about how to handle a TNP (Test Not Performed)
Scheduling a Clinical Consult
Once all samples have been received, you can schedule a consult as soon as possible. Consults can be scheduled up to 12 weeks in advance.
After selecting the applicable order, open the order actions menu and select Schedule a Clinical Consult. From there, follow the prompts to choose an available appointment.
Learn more about scheduling a Clinical Consult
For more assistance, please contact support through Live Chat or email support@vibrant-wellness.com.