Your Vibrant experience can be improved by customizing your settings and preferences.
Navigating to Settings and Preferences
1. Select the Profile Control Panel in the upper right corner on the dashboard
2. Select "Settings & Preferences"
Account Roles and Permissions
There are two kinds of Vibrant Portal accounts.
1. Practice Admins: Can take actions on behalf of all providers, manage providers, and set practice level default settings/ Preferences. The "apply to every provider toggle" will set a practice wide default and override and personal level settings. If toggle is off, Practice Admins may still specify practice settings that providers may opt-in to on a personal level if Practice Admins still want to give Providers a choice.
2. Provider Accounts: Can only view/ manage their own patients. Can only change personal settings/ preferences if practice default has not been set by Practice Admin
Read more about account roles and permissions
*Fields with a red asterisk are required
Setting- Practice Info
Change your contact information, addresses, and manage the providers in your practice.
Basic Info
Contact support to change your practice name or NPI. Your Practice ID is for our identification purposes and cannot be changed.
Contact Info
On both a Practice Level and Provider Level update contact info such as: Office Phone*, Primary Email, Primary Phone, Notification Email, Emergency Phone, Billing Email, Office Fax, Office Manager, and Website.
Address
View and update your Office Address, Billing Address, and Shipping Address.
Read more about contact information and address types
Providers In Your Practice
View and manage all providers in your practice.
Read more about managing providers in your practice
Setting- General Preferences
On both a provider and practice level manage general preferences related to:
Favorites
Test menu
Drafts
Default Delivery Methods
Patient Navigator Settings.
Read more about general preferences
Setting- Notification Preferences
Change which actions/events trigger notifications to both provider and patient on both practice and personal levels.
Notify Me When
On both personal and practice level, customize the notifications that the ordering provider will receive in regards to each order they place.
Read more about provider notifications
Notify Patient When
On both practice and personal levels, customize which events in a patients order they will be notified about. One of the most important settings in this section is whether or not patients receive notification to view their results. Many providers choose to notify patients themselves to schedule a follow-up to deliver results simultaneously with their interpretation.
Read more about patient notifications
Setting- Billing
Understand processing fees for below minimum orders, change default payment methods, and view cards on file.
Read more about billing settings
Setting- Account
View your sales manager's contact details, view/manage your contact details, username and password, and enable two-factor Authentication.
Read more about changing your username and password
Read about how to view your sales rep contact information
Security: Two-Factor Authentication
Enable two-factor authentication as an enhanced security measure. Once enabled, you'll be required to give two types of identification when you log in. Email and SMS are supported.
